FAQ

Cardlay

Do I need to change my bank relationship and account setup to make Cardlay Pay work?

No, you can keep your existing bank, but you will need to set up a funding account with B4B Payments.You will be guided through this process in the Cardlay Pay onboarding process.

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Cardlay Pay app

Do I still need to do my expense reports in Concur Expense

Yes you will still need to finalize expenses in Concur Expense. Expenses will be visible in Concur Expense 1-2 days after the transactions are made.

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Cardlay

Do the transactions from Cardlays virtual card feed into Concur Expense?

Yes, for every transaction done with Cardlay Pay, an entry goes into Concur Expense.

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Cardlay Pay app

How can you pay with a virtual card?

You add the card to your mobile wallet and pay for purchases with a card terminal where digital pay is accepted.Internet purchases can be done by typing the card credentials provided to you in the app and your mobile wallet.Any merchant that can finalize a purchase with card credentials, can do so with the credential displayed in the Cardlay Pay app.You can find a guide on how to make an online purchase here.You can find a guide on how to make a purchase in a shop.

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Cardlay Pay app

How do I see my transactions in Cardlay Pay

All transactions made with your card are usually present in the app within 1-2 days. You can find a guide on how to see them here.

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Cardlay Pay web

How do the companies transfer money to the funding account and load the virtual cards?

You will transfer money to the funding account in B4B Payments from your master banking account. Virtual cards are loaded with money from the funding account in B4B Payments. You can find a guide on how to do this here.

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Cardlay Pay app

How does a customer disconnect from the Cardlay app if they no longer want to use it?

If you don't want to use your Cardlay Pay app anymore you can log out and uninstall it from your phone.

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Cardlay

How will our data be protected?

You can read our privacy policy.There is a link for it here.

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Cardlay Pay app

Is it possible for two people to share a card?

No cards are personal and can not be shared.

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Cardlay Pay app

My card keeps being displayed as pending

When you request a card, the request goes to an approver. Your card will be displayed as pending until it has been approved

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Cardlay

What is Cardlay Pay?

A virtual card service that enables creation, control, and management of prepaid virtual cards for handling corporate expenses and controlling company spend upfront, integrated directly to Concur Expense.

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Cardlay Pay app

What will happen with the transaction if I cancel a purchase?

If you cancel a purchase made with your virtual card, the transaction will go back to your virtual card.

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Cardlay

Who can I speak with at Cardlay to learn more?

You can contact our Customer Success team here: welcome@cardlay.com

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Cardlay

Who is Cardlay?

A Danish Fintech that SAP Concur has partnered with to provide an App Center product that offers a Corporate Card platform to provision virtual cards for business expenses.

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Cardlay Pay app

Why are my transactions declined?

Transactions will be declined if:the transactions are larger than card balanceIf the card credentials entered are incorrectIf the card has been terminated

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Cardlay

Why would a company want to leverage Cardlay Pay instead of a plastic card?

Cardlay PayGives more control over your company spendMakes it easier to manage than requesting physical plastic cardsAllows more employees to leverage a company card programAlleviates the burden of an employee having to spend their own money on company expensesReduces risk of employee expense reimbursement

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